Buckboard Too FAQ:

1. Customer Service and Store Hours

If you have any questions please call us toll-free at 1-800-936-7265 or email us at sales@buckboardtoo.com

Our store hours are:
Sunday-Saturday 10am-10pm

2. Placing an Order:

Shopping at Buckboard Too Online is easy and safe. We update our product inventory daily to keep you informed of our latest merchandise and specials. Just follow the steps below for an enjoyable online shopping experience!

1. Browse our store using the category listing on the Home Page or the category tree on the left side of every page throughout the site.

2. When you see a product that you would like to purchase, click on the Add To Basket button to place that item in your shopping cart.

3. When you have finished shopping, just click on the checkout button at the top of the screen.

4. Here you will be asked for your Buckboard Too Account information. If you are a new customer, just select "Create Account" and here you can input your shipping and billing information to make future visits even quicker! If you have an account, just type in your username and password that you used to register.

5. Next you will be shown what products you have selected along with a subtotal and your Billing and Shipping Information. If all is correct, select Continue at the bottom of the page.

6. Select how you would like your package shipped and which payment method you want to use. We currently ship all merchandise via USPS. We gladly accept Visa, MasterCard and Discover.

7. The next page is where you will input your Credit Card information. After you have entered your Credit Card info successfully, click Continue.

8. CONGRATULATIONS! Your order has been placed and you package will be shipped ASAP. The next screen is your invoice. Print this for your records.


3. Shipping Information:

All packages are currently shipped via USPS. We will provide you with a USPS tracking number once your product(s) have been processed and shipped. You will receive this tracking number through an e-mail along with the status of your order.


4. Account Information:

By creating an account with Buckboard Too, you will be able to place orders quickly and easily by saving your shipping and billing information. All that you will be required to input is your Credit Card Information since we do not store customer's Credit Cards on our servers.

To Create an Account:

1. Click on Shop at the top of this page. This will take you to our storefront.

2. At the storefront, click on ACCOUNT at the top of the page.

3. Here you will have the option to either Login or Create a New Account.

4. Select Create a New Account and input your desired Username and Password along with your Shipping and Billing Information.

5. Once done, click continue. You will now be a registered user of Buckboard Too


To Login:

1. Click on Shop at the top of this page. This will take you to our storefront.

2. At the storefront, click on Sign In on the left side of the page.

3. Input your username and Password and click continue.

4. You will now be signed in and ready to purchase products quickly and easily!


5. Secure Shopping:

Buckboard Too uses the latest in SSL technology to secure and encrypt all information as soon as you begin your checkout process. Your Information is sent to our secure server and can only be accessed by our Sales Representatives. For your security, we do not store Credit Card Information on our servers. For this reason, that is the only information you will be asked to enter once you have created an account to shop with us.

Secure Shopping:
We use Verisign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.


6. Privacy Policy:

We at Buckboard Too value customer service and you can rest assured that your information will not be given or sold to any 3rd party.

For Purchases—When you purchase a product with us, we ask for the following information: name, address, phone number, e-mail address and credit card. This information is used to process and follow up on your order. All information we collect from you is stored in a secure database.

E-Mail Addresses
— We also collect e-mail addresses voluntarily provided to us for subscriptions. We use these e-mails to notify customers about updates and special features on our website.


7. Payment Methods:

Buckboard Too gladly accepts Visa, MasterCard and Discover. For questions regarding other payment methods, please contact our sales department at 1-800-936-7265.


8. Send us feedback:

Feel free to send us feedback at sales@buckboardtoo.com